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Search answers to common questions about RapteeHV
The Raptee.HV T30 is equipped with safety features including crash detection, SOS alerts, and ABS (Anti-lock Braking System), designed to enhance rider safety.
You can get in touch for assistance by calling our toll-free number, customer care number, or through the app.
Yes. Raptee.HV T30 test rides are completely free of charge. You can book a test ride through our website.
You can find your booking reference number in the confirmation email which you will receive upon booking. You can also access it on your website account using your mobile number.
It's better to make an appointment to ensure the bike is available, but walk-ins are also welcome.
Yes, you can cancel your booking, and it is fully refundable.
Your warranty could be voided if: 1. Scheduled maintenance is not carried out at Raptee.HV-authorized service centres. 2. Third-party services are used for repairs or maintenance for your Raptee.HV electric bike. 3. Your Raptee.HV electric bike is abused or not used properly.
Yes, the Raptee.HV app is compatible with most smartphones. To ensure the best experience, please verify that your device meets the app's requirements: Android 11 or later, and iOS 14 or later.
The warranty can be transferred to the new owner if the sale occurs within the warranty period, but it depends on the bike's age.
Yes, the warranty does not cover components subject to normal wear and tear or rubber components.
Your Raptee.HV account will be deleted within 2-3 business days after the request is submitted.
You can temporarily deactivate your account through the app's settings or support options.
To remove your account, initiate a deletion request in the app. You will need to enter your mobile number for verification. You can either request an ownership transfer or select the option for full account deletion.
To book your T30, make a reservation by paying a refundable fee of, ₹1000. Once your order is confirmed, we’ll notify you via WhatsApp or phone call when it’s your turn to delivery. The ₹1000 will be deducted from the final price when you complete your purchase.
Every time the bike is turned on, the vehicle display shows whether the safety features are turned on or not.
Driving license is a must for taking a test ride.
Visit any Raptee.HV authorized service centre to make a warranty claim. Our service team will help you with all the necessary steps.
You can download your data before deleting your account. After the account is deleted, all data will be permanently erased and cannot be recovered.
No, ride history can only be accessed through the app, not on the display.
Yes, the display includes a 'Night' mode option that optimizes screen brightness and contrast for better visibility during nighttime or low-light situations.